Changelog

✨ New Feature: Vendor Subscriptions

Charge your vendors a monthly subscription fee to sell on your marketplace - fully no-code and natively integrated with Stripe.

What's new:

• Create subscription plans with custom pricing tiers (e.g. Starter, Pro, Enterprise). Create upto 5 plans.

• Set different commission rates per plan

• Control catalog growth with product upload limits per tier

• Automatic billing through Stripe - no manual invoicing

• Vendors self-serve their subscription from the vendor portal

Why it matters:

Subscriptions give you stable, recurring revenue independent of sales volume. Early-stage marketplaces can monetize from day one instead of relying solely on commissions. Established marketplaces get better vendor tiering and predictable income.

How to get started:

Enable vendor subscriptions from your PuppetVendors dashboard under Settings or reach out to support to get activated.

✨ New Feature: AI-Powered Product Descriptions. 50 Descriptions free!

Creating compelling product listings just got 25% faster.

We’re excited to introduce AI Product Descriptions — a game-changing feature that helps your vendors and team generate polished, persuasive product copy in seconds.

🧠 Just click “Generate with AI” and let our AI do the creative heavy lifting.

🛍️ Each description is tailored to highlight the product’s value, tone, and appeal — instantly.

🚀 Say goodbye to blank text boxes and hello to faster product launches.

Whether you’re adding new SKUs or onboarding multiple vendors, this update makes the product creation workflow smoother, faster, and more professional than ever.

Elevate your listings. Engage your customers. Let AI do the writing.

Other Improvements

1. Prevent duplicate vendor account requests

2. Discounts and Tax engines — greater control for you

3. CSV exports for vendor report now consider visibility control settings

4. More robust bulk product approval and publishing processes

5. Vendors now have more control over confirming orders via order cancellations

6. Additional security to prevent spam on signup pages - reach out to activate

7. Support for the Vietnamese language
   

Vendors in Vacation mode

What it does

• Set availability easily
  Vendors can activate Vacation Mode when they need time off, ensuring no new orders come in during their break.

• Auto-hide listings
  Products are put to Draft mode instantly once turned on, preventing accidental sales.

• Quick restoration
  Listings reappear as soon as vendors return, with no manual setup required.

• Hands-off process
  Removes the need for you or the vendors to toggle products one by one, minimizing errors.

How this helps you

• Protects customer experience by avoiding delays or cancellations.

• Saves you time since there’s no action required directly on your end.

• Builds trust through a consistent, reliable storefront.

• Keeps your vendors engaged by giving them flexibility without added stress.

The steps to set it up and other information related to this feature can be found here.

(BETA) Fulfillments tab enhancement - updated filters and search box field

Reach out via support to get access.

We’ve upgraded the Fulfillments tab to give you and your vendors sharper tools for order management.

Key Improvements

• Statistics counters
  Quick, at-a-glance view of order volumes for better tracking and monitoring.

• Search by Order ID
  Locate orders instantly without scrolling or guesswork.

• Categorized status tabs
  Orders are grouped by status for clear visibility and faster action.

How it helps you and your vendors

• Saves time with faster searches and better navigation.

• Improves accuracy by reducing missed or unprocessed orders.

• Boosts efficiency for both you and your vendors when managing multiple transactions.

• Delivers clarity with organized, easy-to-read status updates.

Auto-Approve Vendor Accounts

This feature allows you to automatically approve vendor or seller accounts when they fill out the sign-up form — no manual review needed.

What to expect:

• Instant onboarding
  As soon as a vendor fills out the signup form, their account becomes active automatically—fast access with zero delays.

• Simplified admin workflow
  Removes the need for manual approval steps; saves time on reviewing and approving each request.

• Customizable signup page
  Vendors can apply via a sign-up form that makes the opt-in for auto-approval clear and user-friendly.

This provides you, as merchants:

• Faster growth opportunities with minimal intervention

• Less administrative burden

• Better vendor experience with scalable and automated onboarding

This help document illustrates how to set it up in detail.

🎥 Variant Media Support — Now with Images and Video

Your product pages just got a visual upgrade. We now support:

• Variant-level image selection – Let vendors visually differentiate sizes, colors, or styles

• Product video uploads – Showcase items in motion, explain features, or build trust with demo videos

This enhancement helps your sellers create richer, more professional listings that convert better—especially for high-consideration or visually complex products.

📊 Bulk Upload Product-Specific Commissions

Admin life just got easier. You can now set commission rates per product using a simple CSV upload with drag-and-drop support—no more one-by-one updates or over-complicated workarounds.

Perfect for:

• Special items with unique commission arrangements

• Seasonal adjustments

• Quickly onboarding large vendor catalogs

This keeps your margins in check and admin workflows streamlined.

⚙️ Commission Rules by Product Type

Set it and forget it. You can now define commission rates based on Shopify product types—and they’ll automatically apply as vendors add or update their listings.

Why this matters:

• Save time setting rates across large catalogs

• Ensure consistency in commission logic

• Reduce human error and edge-case overrides

Whether it’s “Accessories at 10%” or “Electronics at 15%,” your payout engine just got a lot smarter.

🔍 Smarter Product Search with SKU & Barcode Matching

Find the right product faster—now with support for:

• SKU-based search

• Barcode-based search

• Partial match detection

Whether you’re bulk-assigning commissions or a vendor is managing inventory, this makes navigation lightning-fast and typo-tolerant.

🚚 Real-Time Shipping Rates + Label Generation (via Shippo & ShipStation) - BETA

Let your vendors print and fulfill orders directly—faster and more reliably.

Now live in BETA:

• Live shipping rates from Shippo and ShipStation

• One-click shipping label generation

• Auto-sync with Shopify’s fulfillment status

• Flexible account setup: Merchants can use their shipping accounts or allow vendors to use theirs

• Support for over 100+ carriers worldwide, including major players like DHL, FedEx, UPS, USPS, Canada Post, Australia Post, plus a wide range of regional and international providers

Empower vendors to self-serve while maintaining fulfillment flow visibility across your marketplace.

Help Documents

• Getting started with real-time rates and activation

• Get started with Shippo

• Get started with ShipStation

We’ve been hard at work bringing you some powerful new features designed to help you run your multi-vendor marketplace more efficiently. Whether you’re managing physical goods, digital products, or running a consignment store, these updates are here to make things smoother, faster, and more intuitive for both you and your sellers. Let’s jump in!

📦 Package Dimensions

Shipping just got a whole lot easier. You and your vendors can now set pre-determined package dimensions for each product. This helps streamline shipping label generation and reduces manual entry errors—especially handy when fulfilling a high volume of orders. Product weight are also auto-populated along with your store’s default weight unit.

🏠 Address Manager

Say hello to smarter shipping! Our new address manager helps ensure accurate delivery with:

• Built-in address validation

• Auto-complete for faster entry

• Support for multiple “ship-from” addresses
  Whether managing a distributed vendor base or having consignment locations, this feature covers you.

💬 Realtime Chat
Communicate better, faster. Our new chat feature brings real-time messaging between:

• You and your sellers

• Potential customers and vendors
  Say goodbye to lost emails and slow follow-ups. Use chat to give product feedback, clarify order details, or even talk payouts—all in one centralized place.

🚚 Shipping Profile-Based Calculation
Now you can take full advantage of Shopify’s split shipping system. Assign shipping rates to groups of products based on vendor profiles, eliminating over- or under-charging customers. It’s a smarter way to reflect your sellers’ real shipping costs.

It’s been a busy couple of months, and we're excited to share all the powerful updates we've been working on. From enhanced vendor management to improved payout options, these changes are designed to make managing your business smoother than ever. Let's dive in!

🔒 Mandatory signup fields

The built-in sign up form didn’t previously have the ability to set required fields which could cause issues when it came to approving vendor accounts and maintaining a uniform vendor CRM data set. This fixes that and your vendors are required to complete these fields when signing up.

📦 Bulk product upload via CSV - Now available to all merchants with products add-on

Managing large inventories is easier than ever with our new CSV Upload and Update capability. Vendors with Create or Update permissions can now seamlessly import bulk product data via CSV files.

Comprehensive Validation Checks: Our system automatically verifies data accuracy and compatibility during uploads to ensure all imported data is error-free and ready to use.

This powerful feature streamlines data entry and saves valuable time for your vendors.

❌ Remove single variant option

Just like Shopify, you can now remove individual product variants. For example, if you offer a shirt in Blue / S, Blue / M, and Blue / L, you can now remove just the "Blue / M" variant without impacting the others. This gives you greater control over your product listings.

🚚 Support for Partial Fulfill

You can now fulfill items of an order by quantity which was previously not possible.

🖨️ [Beta] Printing barcodes - Currently only available to merchants (coming soon for vendors)

Our new barcode printing feature simplifies inventory management and product tracking. An ongoing list and additions of labels available. You can also reach out to support to request for more options as you need.

✅ Print barcodes directly from the merchant or vendor portal. ✅ Supports popular options like Dymo, Zebra printers, and Avery print-at-home templates. ✅ Contact support to request additional label formats tailored to your needs.

This feature is perfect for consignors and vendors who need to manage inventory more efficiently.

💰 Connect to existing Stripe account

Your vendors can now link their existing Stripe accounts to receive payouts directly. No need to create new Stripe accounts—just connect and start receiving earnings effortlessly.

📄 Periodic PDF statements in Automated reporting

Previously available only as CSV files, automated reporting now includes PDF statements. This makes it easier to present clear, professional payout records to vendors and partners.

🔍 Improved Search for Users and Vendors

Our enhanced search capabilities now deliver faster, more accurate results when locating specific users or vendors. This improvement streamlines your workflow and helps you find key data with ease.

🚀 New Features

1. Vendor Locations

Support to control the location where your vendors can update inventory. This directly impacts the Product listing page where only selected locations will be visible.

To restrict a vendor to one or more specific locations, go to Vendors → Vendors → pick a vendor click on settings, and scroll to the Locations section.

2. Bulk Product Uploads Via CSV

We are excited to announce the rollout of the highly anticipated CSV Upload and Update Capability for all vendors with Create or Update permissions. This powerful feature simplifies bulk data management by allowing seamless CSV imports.

One of the most challenging aspects of implementing CSV uploads is ensuring robust validation to guarantee data accuracy and compatibility. We’ve successfully integrated comprehensive validation checks to ensure that all uploaded data is immediately ready to use, eliminating errors and saving valuable time.

🚀 New Features

1. Webhooks and Zapier Integration - Automate Your Marketplace Workflows!

   We're excited to announce that PuppetVendors now integrates with Zapier, allowing seamless connections with over 5,000+ apps to automate repetitive tasks. Connect your app to various tools without any code!

   Use Cases:

   • Get Notified Instantly: Send order and vendor status updates to Slack or Telegram or Whatsapp to stay informed in real-time.

   • Accounting Simplified: Automatically send sales and order data to accounting platforms like Xero, FreshBooks, or QuickBooks.

   • CRM Syncing: Keep customer and vendor data in sync with CRMs like HubSpot or Attio to improve customer relationship management and follow-up processes.

→ Reach out to support for early access. Available to Enterprise customers only.

2. Vendor Impersonation for Effortless Dashboard Access (Available to customers on all plans)

How to log in as a vendor

You can now access any vendor's dashboard directly without creating a separate vendor account. This feature is a game-changer, enabling admins to streamline operations and assist vendors with greater ease and efficiency.

💡 Key Benefits:

• Quick Access: No need to create or log in to a different vendor account—simply “impersonate” a vendor with one click.

• Seamless Troubleshooting: View exactly what vendors see, helping you to address issues or provide guidance faster.

• Enhanced Efficiency: Save time by bypassing additional login steps, leading to a smoother operational flow for admins.

Available now. You must create an Admin account before logging in as a vendor.

🛠️ Improvements

With the upcoming Black Friday Cyber Monday sale, the team is putting in significant work to improve the infrastructure and stability of the platform scales with you during the BFCM sale period.